Welcome to Automaus.ai ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business automation and marketing platform (the "Platform").
By accessing or using our Platform, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.
We collect personal information that you provide directly to us, including:
When you use our AI call assistant, messaging, and communication tools, we collect and process the content of those communications, including call recordings, SMS messages, emails, and chat transcripts, to provide and improve our services.
Payment information, including credit card numbers and billing addresses, is processed securely through our payment processor, Stripe. We do not store complete payment card information on our servers. We may retain limited billing information such as the last four digits of your card and transaction history for accounting and fraud prevention purposes.
We automatically collect information about your use of the Platform, including:
When you use our CRM, pipeline management, and automation features, we collect and store data you input, including customer records, lead information, appointment schedules, task lists, and workflow configurations.
When you provide your phone number through any form on our website, during account registration, or through any other interaction with Automaus.ai, we may use your phone number to send you SMS/MMS text messages. This section describes how we collect, use, and protect your phone number in connection with our messaging services.
Collection: We collect your phone number when you submit it through a form on automaus.ai, text a keyword to our business number, or provide it during a phone call or consultation.
Use: Your phone number may be used to send you appointment reminders, service updates, marketing and promotional messages, follow-up communications, and responses to your inquiries via SMS/MMS text messages.
Consent: We send text messages only to individuals who have provided express consent by submitting a form on our website that includes SMS consent disclosure, or by texting a keyword to our business number. Consent to receive text messages is not required as a condition of purchasing any services.
Opt-Out: You may revoke your consent and opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message. You may also opt out by contacting us at support@automaus.ai or (208) 809-6011.
Third-Party Messaging Providers: To deliver text messages, we share your phone number with third-party messaging service providers, including but not limited to GoHighLevel (our CRM and marketing automation platform) and its underlying SMS delivery partners (such as Twilio, LC Phone, or similar carriers). These providers process your phone number solely for the purpose of delivering messages on our behalf and are contractually required to protect your information.
No Sharing for Third-Party Marketing: We do not sell, rent, or share your phone number with third parties for their own marketing purposes. Your phone number is used exclusively for communications from Automaus.ai.
Data Retention: We retain your phone number and messaging records (including message content, timestamps, and opt-in/opt-out status) for the duration of your relationship with us, plus an additional 5 years after your last interaction to comply with TCPA record-keeping requirements and legal obligations.
TCPA/CTIA Compliance: Our messaging practices comply with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) Messaging Principles and Best Practices, and applicable state regulations governing text messaging.
We use the information we collect for the following purposes:
We do not sell your personal information to third parties. We may share your information in the following circumstances:
We share information with trusted service providers who perform services on our behalf, including:
Information may be shared as necessary to deliver platform features you use, such as integrations with third-party services, calendar synchronization, and marketing automation workflows.
We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.
We implement industry-standard security measures to protect your information, including:
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or regulatory purposes.
Your data is stored on secure servers located in the United States. If you access our Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
You have the right to access and update your personal information at any time through your account settings. You may also contact us to request access to or correction of your information.
You may request deletion of your personal information by contacting us at support@automaus.ai. We will process your request within 30 days, subject to legal retention requirements.
You may opt out of receiving marketing communications from us as follows:
Please note that you cannot opt out of service-related communications (e.g., account verification, transactional messages, technical notices).
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):
We use the following types of cookies and similar tracking technologies:
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may affect the functionality of the Platform. You can also use browser extensions or privacy tools to manage tracking technologies.
Our Platform integrates with various third-party services. When you use these integrations, your information may be shared with:
These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
Our Platform is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@automaus.ai, and we will take steps to delete such information.
If you access our Platform from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States. By using the Platform, you consent to the transfer of your information to the United States and the application of U.S. law and this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Your continued use of the Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
This Privacy Policy is effective as of April 24, 2026 and applies to all users of the Automaus.ai Platform. By using our Platform, you acknowledge that you have read and understood this Privacy Policy.